Online Policy

If you’re not comfortable ordering online or if you have questions or comments about our website, you can call us at the 514-382-3503. We can take your order by phone


We do not deliver outiside Canada.

Exchanging and returning products purchased online.

Your satisfaction is important to us. If the product received was not the right one, You can ask for a exchange or a refund within theses conditions :

  • Your demand must be done within the 15 following days of the reception or your order
  • The product has to be returned in the same condition as it has been shipped: in its undamaged original packing material, bearing no sign of usage.
  • If the product was shipped to you, you must asume the delivery fees to return it back. The transport charges are not refundable, except for delivery error. If it is an exchange, your new product will be shipped without delivery fees. In a case of a refund, we will not refund the delivery charges. You can come to our office to proceed to your refund or exchange if all above conditions are respected.

To proceed to an exchange or refund, simply contact us by email or by phone. Be sure to give us the invoice number, your personal information and the reason for the return.

Email : [email protected]

Téléphone : 514-382-3503

Product return adress :

Climatisation BS inc.

Att : Product return

1960 Boulevard des Laurentides

Laval, Québec, Canada

H7M 2R4

Defective products

If you receive an defective of damaged product by transport, please advice us as soon as you receive it


Accuracy of information

Prices and availability are subject to change without notice and Climatisation BS inc reserves the right to cancel any order and to correct any errors, including after an order has been submitted, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account in the amount of the charge.


Protection of information

The security of your personal information is extremely important to Climatisation BS inc. Our protective mechanisms and security standards protect personal information contained in paper format or electronically recorded (SSL protocol) against unauthorized access. you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Web Site that you choose to use. In an effort to give the maximum protection, we use Desjardins’s online payment service. Climatisation BS inc does not keep any financial information given by the customer on a online transaction in our web site. Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.


Product availability, prices, misprints and errors

Climatisation BS inc. endeavours to provide current and accurate information on its Website. However, it is possible that misprints, typographical errors, omissions, errors, inaccuracies (including inaccurate product specifications) or other errors will occur from time to time. Climatisation BS inc cannot guarantee that the products and services advertised on the Website will be available at the time of ordering or thereafter. Climatisation BS inc does not guarantee that the content of the Website, including but without limiting the generality of the foregoing, the product descriptions, prices and product photos are exact or complete.


Climatisation BS inc reserves the right to:

  • Correct any error, inaccuracy or omission, without prior notice or liability to you or any other person;
  • Change the products and services advertised on the Website, the prices, fees, charges, descriptions of products and services, any promotional offers and any other element of the Website content, without prior notice or liability to you or any other person;
  • Reject, correct, cancel or terminate any order, including accepted orders, for any reason and
  • Limit the quantities of products and services available for sale or sold.

Publicity and advertising on the Website are invitations to you to make offers to purchase products and services and are not offers to sell. All prices and other amounts appearing on the Website are quoted in Canadian dollars.


User accounts, passwords and security

Certain functions or services of the Website are accessible only to users who have opened a user account and created a password (collectively, the “Codes”). For the purposes of accessing the Website, the Codes remain the property of Climatisation BS inc and may be cancelled or suspended at any time by Climatisation BS inc at its sole discretion without prior notice or liability to you or any other person.

Climatisation BS inc is under no obligation to verify the true identity or authority of a person who uses the Codes in order to access and use the Website. Climatisation BS inc may act upon any information provided by way of these Codes. Climatisation BS inc may, at its sole discretion and at any time, demand proof of identity of any person seeking to access and use the Website, and may deny access and use of the Website in whole or in part, or refuse to accept or act upon any correspondence if Climatisation BS inc is not satisfied with such proof of identity.



  • for the security of the Codes and for any and all use and misuse of these Codes;
  • you will keep the Codes secure and confidential at all times and will not disclose these Codes to any other person or allow any other person to use them;
  • you will ensure that all use of Codes is compliant with this agreement;
  • once you have logged on to the Website using the Codes, you may not leave the computer terminal used to access the Website without having ended your session and logged off the Website; and
  • you will immediately contact Climatisation BS inc by telephone at 1-514-382-3503 or by e-mail at: [email protected] if you know or suspect that your Codes have been lost, stolen, are known or used by another person.


Climatisation BS inc may organize contests for its Website users and customers. All contests are governed by this agreement and the applicable contest rules. By participating in a contest through the Website, you signify your acceptance of this agreement and the applicable contest rules.


Disclaimer, exclusions, limitations of liability and right of cancellation

    Climatisation BS inc does not promise that the website, its contents, services or functions will be uninterrupted or error-free, or that faults or defects will be corrected and makes no guarantee of any specific result from use of this website. Your access and use of this website is entirely at your own risk. The website is provided “as is” and “as available” and without representation, warranty or condition of any kind, either express or implied and, including but not limited to the generality of the foregoing, warranties as to the accuracy, accessibility, fitness for a particular purpose, merchantability, performance or durability to the fullest extent permissible under applicable law.
    Climatisation BS inc and its suppliers will not, under any circumstances, be liable to you or any other person for any loss and/or damages due to this agreement, including but not limited to the generality of the foregoing, loss of data, business, markets, income, savings, profits, use, production, reputation or goodwill, anticipated or otherwise (whether in contract, tort or any other theory of law or equity) attributable or related to the use of the website by you or another person, notwithstanding the fact that Climatisation BS inc or its suppliers may have been advised of the possibility of such loss or damages being incurred.
    Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may apply to you.
    Notwithstanding any other provision in the agreement, Climatisation BS inc may, at its sole discretion, change, cease, limit, suspend or cancel the website, in whole or in part, without prior notice or liability to you or any other person. Climatisation BS inc may, at its sole discretion and for practical purposes, cancel on a temporary or permanent basis this agreement or your authorization to access and use the website at any time without prior notice and without liability to you or any other person. If this agreement or your authorization to access or use the website, in whole or in part, is cancelled for any reason, this agreement and any other agreement in effect at the time between you and Climatisation BS inc will continue to apply and be binding upon your access and previous use of the website and any other related matter.